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7 things patients and their family need from healthcare providers

Of all the things a health care system ensures patients with, what a patient and their families need the most is someone to answer them in a way they can understand. When a patient and his family have the healthcare’s trust, they become assured with the fact that their concerns are being taken seriously. It also builds mutual respect among the patient and the healthcare partners.

This article talks about the responsibilities of healthcare providers towards family members. Understanding the expectations and satisfying special requests of the patient and family by healthcare professionals. Engaging the patients and the families in their healthcare and patients’ feedback.

Here are the 7 things patients and their loved ones need from their health care partners.


Patients’ trust can only be gained by actively listening to them, this, in turn, aids the patient in comfortably sharing every piece of information with the healthcare that can be useful in their subsequent treatment.

While it is acceptable if a nurse isn’t aware of everything about their illness, the patients still expect them to share as much as possible. Above anything else, what the patients or their family truly desire is open communication with their healthcare provider. If something goes wrong, be transparent in sharing it with the patients and their family and assure them that you’re trying your best to fix it. Also, it is important to educate your patients on the risks involved and the rate of success. This can also help in involving the patient and their family in making decisions about their care. Offering reliability is one of the key responsibilities of healthcare providers towards the family members.

  • Health care personnel must bear in their mind that they shouldn’t overwhelm the patient with a lot of information at once.
  • They should know what is adequate and it must include their clinical history and prognosis as well.
  • Enough information is defined as something that helps in understanding self-care and the measures to promote it.

Being available at times of adverse situations

The range of complications that may follow right after a procedure is done or a complication during treatment can leave the patients and their families bewildered. The healthcare providers need to be available for both the patient and their family at such times to let them openly address their discomforts, fears and complications. This also helps the healthcare system in letting patients know that they’re being heard. Offering immediate attention to the physical and emotional needs positively affects their experience. Patients also feel a sense of emotional safety when their needs are answered and their status is informed timely.

Establishing a connection 

Patients get panic-stricken and feel helpless regardless of the severity of their illness. It is assumed that ignorance is bliss, which could be true if the patient is going through some serious illness but it is humane to make sure that they don’t walk out of the hospital without understanding their condition. Rushing at an unintelligible pace of explaining everything at once isn’t an option. Patients don’t understand the medical terminology due to the lack of underlying medical knowledge. So, It is crucial to explain the medical terms and jargon that patients don’t understand more simply. Asking the patient about their eating habits and daily routine may as well establish a connection between the health care provider and the patient. 

Coordination and integration of care

Patients facing terminal illness feel they need competent and caring healthcare. They need that comfort with all aspects regarding their care. When the healthcare personnel seamlessly does the coordination and integration of different aspects of care like a front line or acute care the safety elements of the patient are also enhanced.

Some patients feel a lack of dignity at the onset of disease and become one of the several cases. So they feel the importance of being identified and a need to be involved actively in the decisions relating to their health care. This approach towards them helps in preserving their dignity as this evolves their role from passive patient to active decision-maker. It is important to empower the patient this way as they tend to pay more attention to the doctor’s advice later. This comes under understanding and satisfying the special request of patients and family by healthcare.

Engaging the patient’s family in their care

The timely and unbiased information about the patient’s health to their family allows them to engage actively in the care plan and as well as the decision-making. While a patient’s family may not completely understand the complexities the patient is going through, they don’t want to be kept in the dark about it.

Engaging the patients and families in their healthcare aids in better patient outcomes.

Understanding and satisfying the special request of patients and family by healthcare also helps in making them feel that they are more in control of the situation.

Cleanliness of the environment 

Patients expect cleanliness of the hospital’s environment and the environment of a hospital is often seen as a surrogate for the way patients are treated there. Patients feel at ease and comforted when they witness the staff’s efforts to keep the surroundings clean. The factors that are seen as important environmental factors are lights, cleaning services and quality food.


Patients crave a connection with their doctors, nurses and other hospital staff. They desire the staff to be resilient and pleasant. Also, it is important to see the patient as a human rather than a disease. Those patients who experienced the empathy of the Health care workers offered positive feedback as it enhances the patient’s experience during their time at the hospital.

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