The learning landscape has changed tremendously. There is so much sophistication now vis-à-vis 2010. Earlier, the tools of the trade were manuals, reference cards, slide decks, CDs, handbooks, and good old fashioned ‘taking someone under your wing’. Of course, there were organizations dabbling in e-learning. Quick authoring tools were beginning to get popular, while e-learning development was also HTML based. The evolution has been that of a greater focus on the modes of content delivery, so mobile learning, computer based as well as web based learning, proliferation of content and learning management platforms, learning as well as visual design (in case
Empathy is to understand and appreciate someone’s feelings without joining them; it’s a form of awareness where people feel the emotional states of others as their own. As per Carl Rogers, the famous American psychologist, being understood is key for a person to feel secure enough to speak about their difficulties.